Privacy Policy
Effective date: January 1, 2026
This Privacy Policy explains how Softshore KnitLab (“we”, “us”, or “our”) processes personal information when you use our website and services available at softshore.click.
Information we collect
- Account and contact data you provide (name, email, phone, message content).
- Transactional data related to course selections and cart contents (stored in your browser via localStorage).
- Usage data such as page views, navigation patterns, and device attributes collected via cookies.
How we use information
- To deliver and improve the service, including recommending relevant courses.
- To communicate regarding enrollment, support, and policy updates.
- To secure our platform and prevent misuse.
Cookies and localStorage
We use essential cookies to remember preferences (e.g., theme selection) and analytics cookies to understand aggregated usage. Favorites (“Fallows”) and cart are stored in localStorage on your device and are not transmitted to our servers until checkout.
Legal bases
We process personal data based on consent, contract necessity (providing educational services), and legitimate interests (platform security and improvement).
Data sharing
We do not sell personal information. We may share limited data with service providers under contract who support operations (e.g., payment processing), with appropriate safeguards.
Data retention
We keep personal data only as long as necessary for the described purposes or as required by law. LocalStorage data remains on your device until you clear it.
Your rights
- Access and portability of your data.
- Correction of inaccurate information.
- Deletion where applicable.
- Objection or restriction of certain processing.
Children’s privacy
Softshore KnitLab is not directed to children under 13, and we do not knowingly collect data from them.
International transfers
Where data is transferred across borders, we implement appropriate safeguards consistent with applicable law.
Security
We use administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure; we strive for industry-aligned protections.
Contact
For privacy questions, email [email protected] or call +1 (415) 915-2046.
Changes to this policy
We may update this policy. Material changes will be notified on this page with a revised effective date.